Common usage issues of sex toys - FAQ
How to Charge Sex Toys
Most sex toys are equipped with built-in lithium batteries and come with magnetic or plug-in charging cables. They can be charged using a standard USB charger, but fast-charging adapters are not recommended. During charging, the indicator light of most toys will flash. Charging time usually ranges from 3 to 6 hours. When the indicator light stays on or changes color, it means the toy is fully charged. The usage time after a full charge ranges from 30 minutes to 2 hours.
How to Clean and Maintain Sex Toys
It is recommended to use a specialized cleaning disinfectant spray, body wash, or hand soap (avoid regular soap) after each use. Rinse with clean water, wipe dry, and store in a dry, ventilated place away from direct sunlight to prevent deformation or bacterial growth. Please note that the product should be protected from drops and impacts to avoid mechanical failure.
Are My Sex Toys Waterproof?
Yes, the outer layers of most sex toys are made of TPE or silicone, but they may not be fully waterproof due to electronic components. Please refer to the product manual for specific waterproof ratings (e.g., IPX6/IPX7) before use. Avoid submerging toys in water for extended periods or using them in deep water unless explicitly labeled as fully waterproof.
Do Sex Toys Require Lubricant?
Yes. We recommend using water-based lubricants provided by our store when using sex toys or masturbators, as silicone-based lubricants may damage silicone devices. Lubricants enhance comfort and pleasure while preventing skin abrasions and other discomforts.
Common After-Sales Issues of Sex Toys
Please read the product manual carefully before use. If electronic problems occur during use, such as the indicator light not flashing when charging or the product not responding after long-pressing the power button, please promptly record a video and send it to customer service for verification and troubleshooting. After confirmation, we will arrange for replacement or reshipment. If there are serious defects in the product appearance, please contact our customer service staff in a timely manner.